It is a staffed railway station, with ticket sales, outdoor parking, telephones, washrooms, and wheelchair access to the platform and trains.

[3] Once the proposed development was to have been completed, the old railway station building was planned to be demolished;[4] that move met with local opposition.

As passenger volumes remain low, Via returned to the drawing board and proposed a million-dollar renovation of the existing station with a new roof, exterior brick, lighting, doors, and windows.

An automatic door and accessibility improvements would be added for people with disabilities, and a building adjacent to the station would be demolished and replaced with a passenger shelter.

According to Brockville mayor David Henderson, "It's clearly something that set off some alarm bells in the local community, because we do have a very historical aspect to this old city.