Call centre industry in India

Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking population.

[3] British Airways, American Express, AT&T, United Airlines and Dell are examples of companies that utilise call centres in India.

Call centre workers in India are largely under the age of thirty, unmarried, and college-educated, regardless of gender.

[6] Call centre work is typically done overnight to accommodate time zones in the US, UK, and Australia, and employees are required to be fluent in English.

[7] There have been many scholars that have studied the gendered impacts of call centre work on Indian women.

[6][3] Being outside of the house at night is not considered respectable for single young Indian women, and thus challenges gendered expectations.