Call center industry in the Philippines

The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce.

The Filipino people also generally show proficiency in American-style English as well as slang, and a strong familiarity with U.S. and European cultures.

Outbound calls include advisories, sales verification, customer services, surveys, collections and telemarketing.

Inbound calls include account inquiries, verification, technical support, sales and various customer services.

A person may also apply through an employment agency, which will conduct its own screening procedures, before endorsing an applicant to any call center.