[12] And as Fletcher Construction began to downsize its operational capabilities, the project was subsequently delayed due to numerous extension and additional cost claims to Precinct Properties,[13] with the retail centre to be completed in March 2020 and the office tower to be completed in April 2020.

[17] The design brief for the Commercial Bay project team was to deliver an urban experience that reflects Auckland’s position in the world as a place of cultural richness, desirability, and relevance.

[19] The development was to represent the "maturation of Auckland as the 'Capital of the Pacific'",[19] a destination for retail, food, entertainment, and commerce, a new symbol of the city's emergent confidence.

One of the major design complexities of the development was to accommodate the new City Rail Link tunnels running underneath the basement of the office tower to the Britomart Train Station.

[21] The main challenge when designing the basement came from the requirement that it needed to be stepped to accommodate the CRL tunnels.

[19][23] The office tower is New Zealand's most sustainable high-rise office building and currently holds a 5 Star Green Building and Green Star Design Rating[24] High-performance glazing was specified to include a ceramic frit below the low-E coating – a sophisticated process only available from two glass manufacturers globally at the time of construction.