Computer says no

It may also refer to a deliberately unhelpful attitude towards customers and service-users commonly experienced within British society, whereby more could be done to reach a mutually satisfactory outcome, but is not.

[4] The catchphrase returns in Little Brexit, where Carol is still working at Sunsearchers as a holiday rep, confronted by a woman wanting to go to Europe.

[1] These situations can often be resolved by an employee updating the information; however, when this cannot be done easily, the "Computer says no" attitude can be viewed as becoming prevalent when there is unhelpfulness as a result.

[6] This attitude can also occur when an employee fails to read human emotion in the customer and reacts according to his or her professional training[7] or relies upon a script.

[8] Some organisations attempt to offset this attitude by moving away from reliance on electronic information and using a human approach towards requests.