The shuttle service was provided after the East Coast Main Line was blocked due to the collapse of Penmanshiel Tunnel.

Buses linked Dunbar with Berwick-upon-Tweed, from where rail services to London King's Cross resumed.

Prior to December 2019, the line on which the main platform is located was bi-directional (meaning that trains travelling to/from London or Edinburgh Waverley had to take it in turns to use the station if they were scheduled to stop there).

[5] In December 2018, Network Rail announced (via press release) that Amco had been appointed the contractors for the construction of the second platform, which would start in Summer 2019 and was intended to have the works completed by early 2020.

Construction of the new platform necessitated a new footbridge with lifts, and improvements to the station carpark were carried out as part of the project.

The station is fully staffed, with the ticket office open throughout the week (Monday - Friday 05:55 - 21:30, Saturday 06:25 - 20:40 and Sunday 11:15 - 21:30).

Train running information is provided by manual announcements, digital CIS displays, a customer help point and timetable posters.