End user

End users are one of the three major factors contributing to the complexity of managing information systems.

However, in the 1980s, and especially in the mid-to-late 1990s and the early 2000s, everyday, regular people began using computer devices and software for personal and work use.

The apparent drawbacks were the risk of corruption of the systems and data the users had control of, due to their lack of knowledge on how to properly operate the computer/software at an advanced level.

[10] For companies to appeal to the user, it took primary care to accommodate and think of end-users in their new products, software launches, and updates.

A partnership needed to be formed between the programmer-developers and the everyday end users so both parties could maximize the use of the products effectively.

They have been affected by new technologies in many ways, ranging from the digitalization of their card catalog, the shift to e-books, e-journals, and offering online services.

Libraries have had to undergo many changes in order to cope,[12] including training existing librarians in Web 2.0 and database skills, to hiring IT and software experts.

Thus, frustrated user may report false problems because of their inability to understand the software or computer hardware.

These activities can potentially be observed by companies, governments or individuals, which can lead to breaches of privacy, identity theft, by, blackmailing and other serious concerns.

This helps developers meet security norms and end users be aware of the risks involved.

[21] In the UK, there exist documents that accompany licenses for products named in the end user undertaking statements.