[10] To the north-east of the station is Fazakerley Junction, 30 miles 72 chains (49.7 km) from Manchester Victoria,[10] which is where the North Mersey Branch once headed westwards towards Gladstone Dock.

[10] The line eastwards was singled in May 1970, though through running beyond Kirkby (to Wigan Wallgate and Bolton) continued until the inauguration of electric operation in May 1977.

[12] In common with most Merseyrail stations, it is staffed throughout the day - the street-level ticket office opens 15 minutes prior to start of service and closes at 00:25 each evening (including Sundays).

At platform level, there are digital display screens, timetable posters and shelters on each side; a P.A system also provides automated train running information.

The ticket office is linked to the platforms via a footbridge - this has a lift installed on each side to provide step-free access.