It is located on the North Wales Coast Line and is managed by Transport for Wales, which provides most of the passenger trains that call here; some Avanti West Coast services also serve the station.

[2] The station is staffed through the day, with the ticket office inside the main building on platform 2.

A waiting room is provided on the eastbound side (platform 1), with digital information screens, timetable posters and help points on both platforms.

A stepped footbridge connects the two platforms, but step-free access to both sides is provided via a public footpath passing beneath the railway.

Network Rail will undertake this work with funding from the Department for Transport's Access for All programme.