[18] In 2011, it added Cisco and Silicon Valley Bank as investors and had, to date, secured $45 million in capital investment.

[27] Mo Katibeh was appointed as President and COO in January 2022, having previously served as an AT&T executive for over 20 years.

[28][29] RingCentral began offering its MVP and Contact Center features to Amazon Web Services in February 2023.

The next-gen embedded app integrates RingCentral’s cloud PBX & softphone dialer capabilities directly into the Teams platform and features calling, SMS, and fax.

[36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider.

[7][41][42] Unlike most cloud-based technologies, business customers are not required to invest capital or purchase maintenance contracts.

[42] RingCentral Office features include call auto-attendant, company directory, call forwarding and handling, multiple extensions, a mobile app for iPhone and Android, Business SMS, video conferencing and screen-sharing, and fax.

It has international offices in Canada, the UK, France, Bulgaria, Spain, China, India, the Netherlands, Israel, Australia, South Korea, Switzerland, Germany, Ireland, and the Philippines.

[46][better source needed] For the past eight years, Gartner has recognized RingCentral as a Worldwide Leader in the Magic Quadrant for UCaaS, most recently in 2022.