Now the former trading floor is part of Truist's 100,000 square feet (9,300 m2) technology innovation center.

On the fourth-floor exterior, the black granite and precast concrete panels intersection look similar to interlocking triangles.

Charlotte-Mecklenburg Planning Director Martin Cramton states this about the plaza's impact "It will create a tremendous element of surprise for people as they walk along Tryon Street.

"[9] The building's College Street lobby features brass railings designed by Edgar Brandt that were rescued from Le Bon Marche department store in Paris.

On the mezzanine level, it connects to neighboring Bank of America Corporate Center via skybridge, as part of the Overstreet Mall.

[8] In front of the plaza is a 10-foot (3.0 m) glass and bronze sculpture crafted by Howard Ben Tré entitled the Castellan, which translates to "keeper of the castle.

[13] Hearst Tower was developed as a joint venture of Trammel Crow Co. and The Keith Corporation for Bank of America.

[24] At the time of the sale, Bank of America occupied 322,311 square feet (29,943.7 m2),[25] and the building was 94% leased.

[28] On 14 August 2019, Hearst Communications announced it would move out of its namesake tower to offices near the city's Ballantyne neighborhood in early 2020 to make way for Truist.

[29][30] The space left by Bank of America, Hearst Communications, and K&L Gates moving out of the tower allowed Truist to occupy over half its square footage.

U.S. Bank, PricewaterhouseCoopers, Bradley, and Dixon Hughes Goodman continue to be tenants in the building.

[31] Truist announced plans to relocate the bank's executive team, corporate communications, finance, human resources, insurance, legal, technology, and risk management to the building.

[28] Truist has announced that the Charlotte innovation center planned to bring technology, legal, and accounting staff together with its clients,[33] will be located in the building.

[40] The bank views Charlotte as an important hub that gives them access to potential talent and one of the company's fastest-growing markets.

In June 2022 Truist Financial completed construction of their 100,000 square feet (9,300 m2) technology innovation center.

To encourage collaboration it utilizes an open floor plan with different layouts for specific teams.