The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations.
Help desks are now fundamental and key aspects of good business service and operation.
Help desks can provide both internal and external users the ability to ask questions and receive effective answers.
In addition, these software products greatly improve the auditing of help desk operation.
The right choice of help desk software depends on the size of the organization and the complexity of the support process.