ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans.
[3] IT departments in organizations of every size and industry can employ ITPA technology to specify certain criteria and outcomes for almost any task or process currently being performed.
When desired or necessary, human decision points can also be embedded into the workflow ensuring that the appropriate IT personnel receive alerts and/or escalations and can quickly respond accordingly.
[6] For instance, an automated workflow to perform routine system maintenance tasks could be scheduled to execute automatically at a designated time each day or week.
Based on predetermined control flows, the ITPA tool can automatically remediate the problem or send alerts/escalations to the appropriate human decision-maker for immediate action.