Runbook

In addition to automating IT specific processes, the results of the runbook can be presented on-screen back to the user or Service Desk engineer.

[3] Operational runbooks may be tied to ITIL incidents to allow repeatable processes supporting specific aspects of the service catalog.

[7] Runbook automation (RBA)[8] is the ability to define, build, orchestrate, manage, and report on workflows that support system and network operational processes.

A runbook workflow can potentially interact with all types of infrastructure elements, such as applications, databases, and hardware - using a variety of communication methods such as command-line interfaces (CLI), HTTP REST and SOAP API's, SSH sessions, scripts, utilities, and code libraries.

More advanced runbook automation platforms incorporate dashboards, analytics and audit trails for regulatory reporting.