As of 2009[update], the complete list comprises 34 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
Moreover, an electronic ID card for the under-12s (Kids-ID) was introduced in March 2009, enabling kids to access children-only Internet chat rooms as well as a range of emergency phone numbers.
[29] The main objective of that programme is the constant development and the provision of accessible eServices to citizens and businesses in various fields, namely, the Public Administration, health, education, and the judicial system.
[32] Brief history In March 1989 a National Government Computerisation Master Plan was adopted for the period 1989–1997 aiming to examine the governmental information needs and identify potential ICT applications.
[44] In 2017, Estonia described its digital inclusiveness under the name of e-government with a wide array of e-services in government affairs, political participation, education, justice, health, accommodation, police, taxes, and business.
[48][independent source needed] Estonian ID-card project Estonia's success in transforming their public services online is based on the widespread use of electronic identification cards.
The following components can be mentioned as examples of the Estonian eGovernment infrastructure: In 2018, the government office and the ministry of economic affairs and communications of Estonia announced that it will also launch a cross-sectoral project to analyse and prepare the implementation of artificial intelligences (kratts).
To achieve this vision, the strategy focuses on four main strategic intents,[65] namely those of: Moreover, in April 2009, the SADe programme[66] was set up to serve as a national action plan for putting forward eServices and eDemocracy for the period 2009–2012.
Further relevant actors include:[69] Infrastructure The suomi.fi portal constitutes Finland's single access point to online public services offered from both state and local authorities.
This strategy, which dominated the upcoming years, was driven by the vision that the federal administration should be lined up as a modern, service-orientated enterprise offering services that should follow a user centric approach by focusing on citizens and their needs.
Angela Russo describes: "It is a virtual market in which any public administration (PA) can buy goods and services, below the European threshold, offered by suppliers qualified according to non restrictive selection criteria.
[101] Other noteworthy achievements include the taxation portal, which enables the filing of personal income and corporate returns and the online payment of taxes, and Magellano, a nationwide government knowledge management platform.
The action plan includes in its goals the modernisation of the entire public administration to satisfy the needs of today's Lithuanian society, providing efficient services to both citizens and businesses.
This service has been created to fully cover the needs of public administrations' electronic exchanges in Luxembourg and also to keep pace with the developments of a constantly evolving information society.
In addition, a series of other eServices covering various fields is provided: In the international stand, the Netherlands have earned the fifth position in the UN's e-Government Survey (2008)[72] and has been rated seventh in the eReadiness climax of the Economist Intelligence Unit (2008).
Considerable progress has furthermore been observed in eGovernment, according to the Capgemini 2007 report[124] where online availability has raised by 10% from 2006 to 2007, reaching 63%, while a strong 54% of the Dutch use the Internet services provided in their interaction with the public administration.
Poland has taken significant steps towards the development of an eGovernment framework that aims to define the rights and obligations of both citizens and businesses, every time they interact with the public sector through the use of electronic means.
The Portuguese Government has achieved significant progress in the area of eGovernment as part of the Technological Plan[128] in an attempt to develop Information Society and render Portugal more competitive among its European counterparts and in the international stand.
Furthermore, NES serves as a single point of access to eServices and has been developed in parallel with the portal to operate as a data interchange Centre and ensure interoperability with back-end systems across public administration.
[136] This project also includes the following eIdentity sections: A noteworthy infrastructure component is the eProcurement system e-licitatie.ro whose main purpose is to improve control mechanisms in procurement procedures while fostering transparency, facilitating access to public contracts, and diminishing red tape.
After the adoption of the eEurope Action Plan in 2002, Slovenia has risen to second position in the European Commission's eServices sector in 2007 in terms of the most developed internet-based administrative services.
Users can use the portal to their data in different eHealth databases, review their prescribed and dispensed medication, check information on waiting times and gain electronically issued referrals to specialized doctors.
More than two years later, a plan named "Avanza" was adopted with the purpose of fully developing the country's information society to high level and following the European Union's relevant policy orientations.
The government's efforts to enhance the use of eservices include Prime Minister's initiative to set up in June 2009 a tool kit[157] to facilitate online public services for Icelanders.
[169] Strategy To unleash the potential offered by modern ICT, Switzerland has put in a place a strategic framework to drive eGovernment efforts at federal, cantonal, and communal level.
According to the Information Society Strategy 2006–2010,[173] which was initiated in 2005, Turkey's main strategic priorities are the following: Policy objectives have also been outlined at the Ninth Development Plan (2007–2013) which further analyses the targeting transformation of the country in the economic, social, and cultural sector.
[177] In 2020, the Diia app and web portal were officially launched by the ministry which allowed Ukrainians to use various kinds of documents (including ID-cards and passports) via their smartphones as well as to access various government services.
This website also serves as a front end to Health Space, an infrastructure component offering completely secure accounts where patients and their doctors can access, are able to store and update personal medical information.
Additionally, efforts were made to strengthen security protocols and educate government employees, assuring the safety of individual data and improving the development of the skills required for successful digital transformation.
[195] Key actors E-uprava: The National e-government portal eUprava enables functionality and supports e-licensing activities such as filling out forms, receiving the data and attachments.