It has direct bus services to and from many cities and towns in Peninsular Malaysia, Singapore and Hat Yai in Thailand.

[2] At opening titme, the terminal had 56 ticketing counters, 18 tour agent booths, 46 shops, a bank, post office, a clinic and two fast food restaurants.

[3] The terminal serves mainly intercity bus services from Johor Bahru to various places in Peninsular Malaysia especially to Melaka, Seremban, Kuala Lumpur, Ipoh, Penang, Kota Bharu and other towns and cities.

Express bus services to other towns in Johor like Batu Pahat, Muar and Mersing is also available here.

The terminal also serves local buses to various places in Johor Bahru and surrounding areas, with services goes up to Pontian, Ayer Hitam and Kota Tinggi.