[2] The station has a payphone, Quik-Trak automated ticket kiosk, restrooms, and two shelters, but no indoor waiting area.

Of the 78 California stations regularly served by Amtrak, Madera was the 51st-busiest in Fiscal Year 2013, boarding or detraining an average of approximately 75 passengers daily.

The $2 million station project, which included a new platform, shelter, lighting, access road and landscaping, involved the city of Madera, Amtrak, BNSF Railway and Caltrans.

[9][10] Since the new station opened, service by the San Joaquin had increased substantially from the once daily runs in each direction.

[11][12] The April 2016 revisions to California High-Speed Rail's business plan proposed a relocated Madera station.