Kenny Gupta (Bhaskar), a British Indian accountant, is sent to a call centre in Mumbai by his boss, Philip Glass.
Kenny is joined by Glass' daughter, Tiffany (Sophie Hunter), and local call centre manager Dev Raja (Ganatra).
After the pilot episode, Series 1 featured some major changes including replacing the character Tiffany Glass to Terri Johnson (Beaumont), and the call centre itself looked much more modern.
These seven new episodes were originally scheduled to be broadcast in a prime-time slot in ITV's 2008 Winter Schedule, however the channel changed its mind and put the episodes "on the shelf".
As a result, the new episodes were first shown on HBO India in 2008 and were not broadcast in the UK until the end of May 2009.