It is 9 miles 12 chains (14.7 km) down the line from London King's Cross,[2] in Travelcard Zone 5.

Oyster card pay-as-you-go can now be used to and from this station as well as on the majority of National Rail services in Greater London.

[4] Following the major station refurbishment in 2005, a café was opened in the previously unused building on the southbound, central London-bound platform.

[8] In autumn 2008, a new SHERE self-service ticket machine, accepting both cash and credit cards, was installed here (and similarly at other local First Capital Connect stations).

Off-peak, all services at New Barnet are operated by Great Northern using Class 717 EMUs.