In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist.

[3] In March 2018, Noble Systems acquired FidoTrack, a provider of Cloud Gamification software and services for call centers.

[6] The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications.

Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.

Its products included omnichannel voice and non-voice (email, SMS, web), IVR, recording, workforce management and employee engagement, and robotic process automation (RPA) and artificial intelligence (AI) tools with data analytics and real-time and post-call speech analytics.