The station, on the eastern edge of Richmond, is named after the North Sheen area which, in 1965, was absorbed by Kew.

[4] The station had a footbridge allowing access to the island platforms from both sides of the level crossing, but now only the northern half of that bridge remains.

A new bridge, on the opposite side of the level crossing to the station, was opened in October 2013 after members of the public had been invited to submit designs.

[5] When the level crossing is closed, passengers wishing to gain access to the platforms from the south side of Manor Road have to use both bridges.

All services at North Sheen are operated by South Western Railway.