Only one main street abuts the station – at its west end – London Road running between a trunk road south of Twickenham Stadium and the town centre to the south including the town's public section of riverside.

Apart from Richmond Railway Bridge it is at the heart of a long section of two tracks at grade (i.e. the level of the surrounding land) between Putney and Egham.

[9] The RFU had petitioned the government to improve the station to be ready to handle the increased use during the 2015 Rugby World Cup.

Network Rail invested in plans in partnership with Kier Property[10] and new rolling stock was ordered.

[12] Enlargement of the complex to be mounted on a broad "podium", an outside street-level plaza, about 115 apartments, new retail units and a permanently open at-grade northern access point are being built in a programme of works forecast to end in 2020.

[12][13] The works include two northern entrances with direct access and footbridge access respectively to platforms 2 and 3 (platform 1 as currently labelled is a siding); and a riverside walk beside the Crane, a large stream or small river linked to its associated Moor Mead park in Twickenham.