[5] Pega is a platform for workflow automation and generative AI-powered decisioning that helps businesses move towards becoming autonomous enterprises.

[11] Pega Cloud was introduced using Amazon Web Services in 2012,[2] and in October 2013, Pegasystems acquired the mobile application developer Antenna Software[12][11] for $27.7 million.

[16] In February 2019, Pegasystems purchased Infruid Labs, a business analytics and data visualization software company.

[18] In May 2020, Pegasystems sponsored a Boston-based punk band, the Dropkick Murphys, for a benefit concert that took place at Fenway Park.

The Dropkick Murphys also had Bruce Springsteen virtually call in on the outfield screen to play alongside the band.

[35] In 2018 Pega released platform additions that used artificial intelligence for marketing campaigns, customer interfaces, and robotic automation, as well as a Blockchain kit for Ethereum.

[37] Throughout 2020, Pegasystems helped several of its clients, including the Bavarian government and the Commonwealth Bank of Australia, develop apps to manage issues that arose because of COVID-19.

[42] It also integrated Pega GenAI, 20 new generative AI-powered boosters that also offer a plug and play architecture for low-code development of AI prompts.

[44] Pegasystems’ GenAI tools are compatible with AWS and Google Cloud’s large language models (LLMs).

[45] They include: Pega GenAI Blueprint, a design-as-a-service tool that lets users optimize application workflow designs with the help of generative AI.

[55] As of 2013, other clients included "largely Fortune 500 companies" such as Lloyds Banking Group, BAA, and the state of Maine, which commissioned Pegasystems to create a BPM system to cut administrative costs.

By July 2014, PayPal, Cisco Systems, and Philips were using Pegasystems’ CRM software,[4] and BNY Mellon announced they would be integrating Pega into its operation.