In 1996 PrivatBank became a full member of Visa International (payment system) and launched a large-scale plastic cards issuance.

The Charter of the Closed Joint-Stock Company Commercial Bank "PrivatBank" was registered on 4 September 2000.

Customers were able to manage their accounts online, make regular payments, transfer funds, etc.

In 2003, the Western Union system recognized PrivatBank as the best bank in terms of customer service quality.

On 21 December 2016, after the bail in, the Bank's shares were sold for UAH 1 to the Ministry of Finance of Ukraine.

The sectoral characteristics of the Bank's customer base show that a large part comprises trade and commercial enterprises.

A significant share of corporate customers are enterprises in the food, transport, agricultural, and construction industries.

In 1999, the Bank launched SMS-banking, and in 2000, it introduced dynamic one-time OTP passwords by linking the card to a mobile phone number.

Beginning from 2004, PrivatBank has started to make international money transfers to Ukraine using the PrivatMoney payment system.

Moreover, government services became available to customers: In 2021, the Bank opened the first Concept Store in Ukraine – a fully digital office in Kyiv, which is informally called the branch of the future.

PrivatBank earned a profit of ₴35.050 billion according to the official data of the National Bank of Ukraine in 2021.