[1] It offered special tariffs to residents within the boundaries of Nottingham City Council and provided a socially-orientated pricing structure to the whole of the UK.

[5] As a publicly owned energy company, the business aimed to "champion the average person on the street, and make decisions that are morally and ethically right rather than trying to please shareholders".

[9] In the year to 31 March 2018, the company had 99 employees and made a small operating profit for the first time: the after-tax amount was £202,000 on turnover of £70.4 million.

[11] In September 2019, Robin Hood Energy failed to pass on £9.5 million in renewables obligation (RO) payments to Ofgem, the industry regulator, which it had already collected from its customers.

[15] In September 2020, Nottingham City Council announced that the company would close, and customer accounts (residential and business, including "white label" brands) would be taken over by British Gas.

[16] The sale price would depend on how many customers switched to British Gas, but it was expected that the council would make a significant loss,[17] leading to reports the same month that its debts were at risk of becoming unsustainable.

The business worked with like-minded councils, with a range of political control and geographical locations, who had an agenda to tackle fuel poverty and address unfairness within the energy market.