The team play the majority of their home games at John Cain Arena, which they share with fellow NBL team Melbourne United, with some games being played at the State Basketball Centre.

[14] In the 2020–21 NBL season, the Phoenix qualified for their maiden finals berth after finishing in fourth position with a 19–17 record.

Alongside Creek, forward Yannick Wetzell and import Keifer Sykes were key players for the team.

[18] In the 2024–25 NBL season, the Phoenix started by going winless over their first five games, which led to the club parting ways with head coach Mike Kelly.

On 25 January 2022, the Phoenix played a regular season game against the Cairns Taipans at the Gippsland Regional Indoor Sports Stadium (GRISS) in Traralgon.

[23][24] The Phoenix have played one game at the GRISS every season since, in a partnership with the Latrobe City Council and the Victoria State Government.