[3][4] According to the SERVE security report, there were "two groups of eligible voters: (1) American citizens living outside the U.S., and (2) military personnel and their dependents, regardless of whether they reside in the U.S. or overseas.
[4] Accenture, who acquired election.com in 2003,[3] has received criticism for its role in SERVE and other failed and cancelled electronic voting and registration projects.
[9] In the early 2000s, Americans living abroad needed to take several steps to be able to vote in their home districts, often having to correspond via mail numerous times in order to obtain identity information and permission to be able to get a mail-in-ballot.
It concludes that "there really is no good way to build such a voting system without a radical change in overall architecture of the Internet or some unforeseen security breakthrough".
[5] As discussed by many experts, including a project manager at the Center for Public Integrity and a research fellow at Harvard's Kennedy School of Government, security was the largest threat to the SERVE program.
These hacking results were immediately turned over to the DC system team in order to strengthen the security wall of the program.