The station is owned and maintained by Transport for London.

An entrance to Stratford station is located adjacent to the bus station, while Westfield Stratford City and Stratford City bus station are located across the link bridge on the other side of the railway.

Designed in-house by London Transport architect Soji Abass,[1][2] the bus station opened on 16 November 1994,[3] and comprises five bus stands.

[4] It replaced an older bus station on the site, which was situated on the ground floor of a multi-storey car park prior to demolition.

[5] As of 2011[update], over 20 million passengers use the bus station every year.