In 1992, TD Bank and G4S Cash Solutions, a subsidiary of British security services company G4S plc, began a pilot project in Toronto that developed into a nationwide partnership in 1997.
The new bank sold Canada Trust's MasterCard business to meet the demands of the Competition Bureau due to the fact that TD issued Visa cards at the time and Canada Trust issued MasterCard and competition rules at the time prevented a single institution from the duality of selling both brands simultaneously.
[18] The Competition Bureau also forced the sale of 13 branches, representing over 120,000 customers, in three Ontario markets where the territories of TD and Canada Trust overlapped.
The vast majority of the affected branches were in the Kitchener-Waterloo area, including four in Kitchener, two in Waterloo, four in Cambridge and one in Elmira.
[18] In response, TD announced it would close 275 branches, representing 4,900 employees, to adhere to the ruling and to reduce overall costs.
In January 2006, the company sold its United States brokerage business branded as TD Waterhouse, which it had purchased in 1984, to Ameritrade.
[23] In October 2014, Affiliated Computer Services, a subsidiary of Xerox, acquired Symcor's U.S. operations from TD Bank.
[26] From 2014 to 2015, TD went through a minor restructuring which included job cuts and other cost-cutting measures, under the leadership of Bharat Masrani, which kept the stock price on a stable upward trend.
[27] In April 2020 it became apparent that TD Bank was a significant secured creditor involved in the voluntary administration of the Virgin Australia airline, which has debts of A$7 billion.
As of December 31, 2021, TD had US$423.65 billion in U.S. assets, making it the ninth largest bank in the United States.
[36] Toronto-Dominion Bank, and its subsidiaries, are title sponsors for a number of sporting venues in Canada and the United States.
[41] About 100 personal bank accounts had been closed, citing the recent ambiguous Special Economic Measure Regulation of the Canadian government.
[42] In 2015, the Canadian news website the Halifax Examiner reported that a political action committee (PAC) established by TD Bank had donated over $50,000 to the campaigns of anti-LGBT rights politicians in the United States.
[44] On March 10, 2017, the Canadian Broadcasting Corporation's (CBC) news programme Go Public reported that TD Bank employees had admitted that, under pressure to achieve sales targets, they had increased customers' lines of credit, overdraft amounts, and Visa credit limits without advising them which is against the law.
One TD financial adviser says she "invested clients' savings into funds which were not suitable, because of the SR [sales revenue] pressure".
Another admitted downplaying the risk of products saying: "I was forced to lie to customers, just to meet the sales revenue targets."
In an internal letter to employees, Andy Pilkington, executive vice-president of branch banking, wrote: "We don't believe the [CBC] story is an accurate portrayal of our culture," but the report provided an opportunity "to pause, reflect and ask ourselves ... how we can do better for our people and our customers.
[46] In 2017, Greenpeace announced a campaign against TD's financing of tar sands on the basis of environmental as well as human rights issues.
[55][56] The allegations have prompted calls for CEO Bharat Masrani to step down, and has severely tarnished TD Bank's reputation in the United States.
On October 10, 2024, it was revealed that TD was required to pay US$3 billion in fines due to charges that it failed to properly monitor money laundering by drug cartels, particularly by a Chinese organized crime ring based in Flushing, Queens.
[59] TD will pay US$1.3 billion to the US Treasury Department’s Financial Crimes Enforcement Network, a record fine for a bank.
[60] U.S. senators Elizabeth Warren and Ron Wyden requested that TD identify executives responsible for anti-money laundering compliance failures.