In government, for example, citizen use of the Internet and the increased availability of remote work has presented special challenges and opportunities, typically called "e-government".
- [1] "Similarly, the U.S. National Performance Review recommended a data processing consolidation and modernization initiative citing industry experience suggesting operational savings of between 30% and 50%."
After one resignation, the state "lost the vision and executive sponsorship that contributed to its success and the national recognition of California's emerging eGovernment activities."
- [3] The government claims that it "is expected to save C$3 billion over five years by automating manual operations, consolidating call centres and reducing overpayments in Canada Pension Plan and employment service."
- [4] These claims also are fairly typical: despite a longstanding admission among experts that there is a "productivity paradox", the introduction of new information technology and more automated work processes are always assumed to be "more efficient" than what they replace.