[5] The company's products are sourced and derived from nature, with formulas that are free of artificial flavors, fragrances, colors, sweeteners, and preservatives.

[6][7][8] The products are not tested on animals, and the company claims that its ingredient processing is supportive of human and environmental health.

[9] In November 2024, the US FDA issued a warning to the company after it "found disease-causing bacteria and mold-like and powdery substances in [Tom's] products and facilities."

The warning letter mandates that Tom's must submit multiple documents, including "assessments and remediation plans for its operations, contamination hazards, testing methods, [and] cleaning procedures.

"[10] In 2006, a controlling 84% stake in Tom's of Maine was purchased by Colgate-Palmolive for $100 million;[11] the Chappells own the remaining sixteen percent.