The credit union provides personal and business banking products and services to communities in Western Massachusetts and at the UMass Chan Medical School in Worcester.

UMassFive is a member of and Federally insured by the National Credit Union Administration (NCUA),[1] is a member of the CO-OP credit union network, and the MoneyPass ATM[2] network.

Over the years they have expanded membership to many local businesses and groups, with six branches serving communities in Western Massachusetts and Worcester.

[3] In 2023 UMassFive was voted Best Credit Union in the Pioneer Valley for the seventeenth year in a row.

[4] This article about a financial services corporation of the United States is a stub.