Each episode depicts a person who has a high management position at a major Canadian business, deciding to become undercover as an entry-level employee to discover the faults in the company.

On April 3, 2012, W Network, Alliance, and Corus ordered an additional 30 episodes for the series, to be split into four new seasons.

Each episode features a prominent executive from a Canadian company who goes incognito among their employees.

Each “boss” takes an often emotional journey, discovering the effects their decisions have on others, the perception of the company, and who the unsung heroes of their workforce are.

The show's fourth season, which contains 10 episodes, aired from September 19, 2013 to November 21, 2013.