The company is headquartered in Palo Alto, California,[1] with offices in the United States, Singapore, India,[2][3] Japan, Spain, and Israel.

[13] Initially, the company operated a call center providing voice-based internet services to people in rural areas.

[15] By June 2016, it had added more than 70 global languages and expanded its services to Southeast Asia, the Middle East, and the United States.

[23] Uniphore acquired an exclusive third-party license for robotic process automation technology from NTT DATA in October 2020.

[32] Uniphore's main platform offers four core services: U-Analyze, U-Self-Serve, for businesses setting up a conversational AI assistant; U-Trust, for automated voice authentication to verify the identity of an agent working remotely; and U-Assist, which provides transcriptions and alerts in real time during a call.

[37] U-Self Serve (formerly Akeira)[38] is an interactive voice response software[39] and virtual assistant that can help automate customer service for organizations.

[42][33] U-Assist uses deep learning AI models[43] to provide support, including transcriptions and alerts, in real time during calls.