West Edmonton Mall has over 800 stores and services including nine attractions, two hotels and over 100 dining venues in the complex,[13][14] and parking for more than 20,000 vehicles.

The mall receives about 32 million visitors per year; it attracts between 90,000 and 200,000 shoppers daily, depending on the day and season.

Recent tenants at the mall include L.L.Bean, Babies "R" Us, Balenciaga, Rooms + Spaces Outlet, Nike Factory Store, Psycho Bunny, Moncler, Jo Malone London, Columbia Sportswear and Chick-fil-A.

The indoor roller coaster, The Mindbender had a fatal accident on 14 June 1986 when one of the rear cars derailed from the track and slammed into a nearby concrete pillar.

A man matching his description was seen swimming at about 2:30 am as the nearby drinking establishments had closed, though a second security check did not find anyone in the lagoon area.

[17] On 11 July 2004, the mall suffered millions of dollars in damage when a severe storm of hail and rain caused roofs to fail and drains to overflow.

The most notable upgrades included the retrofit of an existing water fountain into choreographed musical dancing fountains, hanging décor of ceramic roses in the Rose Court outside Victoria's Secret and glass oil droplets around the Oilmen statue outside the Phase I Food Court.

Most of the renovations were completed in 2014; however, some areas of the mall as of 2019[update] continued construction, such as Park Lane and Chinatown.

[19][20] In 2017, the mall announced that the Mayfield Toyota Ice Palace would undergo a renovation, retrofitting it with the latest technologies including modern lighting and sound.

Since 2018, the mall has focused on adding several high-end retailers [24] including Gucci, Balenciaga, Saint Laurent, Moose Knuckles, Moncler and Louis Vuitton.

Current West Edmonton Mall world records include; Galaxyland was originally known as "Fantasyland"; however, during a court battle with the Walt Disney Company, West Edmonton Mall changed the park's name to Galaxyland in July 1995 after completing major renovations.

The renovation was scheduled to finish by winter 2020,[30] and eventually had its grand opening as Galaxyland Powered by Hasbro on 17 December 2022.

The renovations included new paint jobs to the Corkscrew slide, the handrails, and the Blue Thunder Wave Pool.

[37] In July 2017, West Edmonton Mall announced that the Mayfield Toyota Ice Palace would get a $3 million renovation.

[citation needed] In 2002, the City of Edmonton approved plans for the mall to expand with an additional 30,000 square metres (320,000 sq ft) of retail space, a facility for sports, trade shows and conventions, a 12-storey office building, and a 600-unit apartment building, along with more parking.

As part of Mayfield Toyota’s move to the mall,[23] the project is yet to include the addition of a 19,000 m2 (200,000 sq ft) parkade with 1,000 parking stalls and valet service.

[61] In February 2015, the jihadist terrorist group al-Shabaab released a propaganda video calling for attacks on West Edmonton Mall and other Western shopping centres.

[62] In response to growing security threats, West Edmonton Mall developed a lockdown protocol in case of major emergencies.

This transit centre has vending machines and a payphone but no park and ride, public washrooms, or drop-off area.