The Capitol Hill location operates as a walkup counter on East Madison, in a space previously occupied by both Little Uncle and Manu's Bodegita[2] next to the Bullitt Center.

[3] The Seattle Times has described the business' New York–style bagels[4] as "fat and dense, but with a good, tight honeycomb of very small air bubbles inside".

[5] Varieties include classic, cinnamon currant, "everything" with spices from Villa Jerada,[6] jalapeño cheddar, Maldon Sea Salt, pumpernickel,[2] and sesame,[7] as well as seasonal options.

[8] Schmear varieties include Willapa Hills[9] cream cheese in flavors such as dill and black pepper, honey and thyme, plain, smoked lox, and scallion, as well as caviar and vegan options.

The University District location has also served a sandwich called The Brick Lane with corned beef, English mustard, and dill pickles.

[16] Eater Seattle's Megan Hill has described Dimas as a chef and Westman as a baker and "bagel expert" who previously worked at Macrina Bakery.

[26] In 2018, Chason Gordon of Seattle Weekly said the bagels "possess the power to silence the shrill complaints of ex-New Yorkers",[27] and Naomi Tomky included Westman's in The Stranger's overview of "favorite" eateries for Jewish and Israeli cuisine.

Tomky wrote, "Plump but not oversized, amply schmeared with the house-made cream cheese (from local dairy, natch), the bagels live up to the exemplars of the East Coast,[28] and opined that although she praised the shop's menu, she stated that the long lines may hinder the business.

[7] In 2020, the Seattle Post-Intelligencer's Christina Ausley called the Capitol Hill location a "famed neighborhood hub" with "mean" bagel sandwiches[33] that has garnered a positive reputation among Seattleites.