It is 38 miles 19 chains (61.5 km) down the line from London Charing Cross via Paddock Wood and is situated between Beltring and Wateringbury.

The station is fitted with a self-service ticket machine as well as modern help points on the platforms.

[6] The station used to have an APTIS-equipped ticket office (on the southbound platform) but this closed in 1989 and the building was then used for commercial purposes but has recently become disused.

No regular buses stop outside the station although Arriva Southern Counties routes 6 & 6X to Maidstone and Tunbridge Wells (including both Tunbridge Wells Hospital and Maidstone Hospital) stop a short walk away on Maidstone Road in Nettlestead Green.

The typical off-peak service in trains per hour is:[9] A small number of morning, mid afternoon and late evening trains continue beyond Paddock Wood to Tonbridge.