The resort and ferry, is set in over 300 hectares of gardens overlooks the South China Sea and the archipelago of the Riau Islands.

The resort started operations with a 473-room four-star hotel, a beachhouse, recreation club and golf clubhouse.

[4] In 2013 the resort opened a conference center, which included a banquet hall that could seat up to 1,300 people.

[10] On 6 January 2011 the resort obtained a silver level of LEED (Leadership in Energy and Environmental Design) certification for an area of 530,302 square feet (49,266.7 m2).

[13] In August 2020 The Straits Times reported that Bintan Lagoon Resort had laid off 500 employees and was closed due to lack of business.

Travel restrictions due to COVID-19 had drastically affected the tourism industry on Bintan and Batam, which rely on visitors from Singapore, Malaysia and China.

It would provide 413 guest rooms, restaurants featuring Swiss cuisine, a two-storey beach club, three swimming pools, gym, spa and large spaces for hosting events.