The gondola base is located in Heathcote Valley, and it traverses the slopes of Mount Cavendish in the Port Hills.
Sometimes used as a transport method for visitors who use the walking tracks on Mt Cavendish,[1] the gondola is ranked as one of the top tourist attractions in Christchurch by TripAdvisor.
[2] The gondola closed following the 2011 Christchurch earthquake, and was reopened in March 2013 by former New Zealand Prime Minister John Key.
The managing director's comment that the incident was "no big deal" caused upset by those affected.
[4] Within days, the company vowed to install a speaker system into the cabins at a cost of up to NZ$50,000 so that communication to stuck passengers became possible.