Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps,[1] chatbots on messaging apps or websites, voice assistants[2]) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence.
[3][4] During this time, in China, e-commerce via WeChat – at its core a messaging app, but also letting merchants display their goods in mobile Web pages and via social feeds – grew strongly.
[6] Early cited examples of conversational commerce chatbots on Facebook Messenger include 1-800-FLOWERS with an IBM Watson artificial intelligence-powered chatbot/assistant,[7][8] and Mexican airline Aeroméxico, whose chat platform running on Yalochat lets customers search, book, track, or check in for flights; ask any question, using A.I.
Outside of traditional instore card-present transactions, there existed only a few options for businesses to accept payments, most of which were not secure, PCI compliant, or convenient.
Through Podium Payments, businesses can engage with customers and securely close sales all within the same convenient channel.