It includes social and networked modifications to corporate intranets and other classic software platforms used by large companies to organize their communication.
[1] Carl Frappaolo and Dan Keldsen defined Enterprise 2.0 in a report written for Association for Information and Image Management (AIIM) as "a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise".
[2] Social software for an enterprise must (according to Andrew McAfee, Associate Professor, Harvard Business School) have the following functionality to work well:[3] McAfee recommends installing easy-to-use software which does not impose any rigid structure on users.
He envisages an informal roll-out, but on a common platform to enable future collaboration between areas.
[3] In 2007 Dion Hinchcliffe expanded the list above by adding the following four functions:[4] Enterprise search differs from a typical web search in its focus on "use within an organization by employees seeking information held internally, in a variety of formats and locations, including databases, document management systems, and other repositories".