Each quest is a self-contained map and lets players re-experience key moments from the main Dragon Age video games, novels, and codex entries.

Robert Purchese from Eurogamer observed that the characters featured in Heroes were "pulled from all corners of the Dragon Age lore: good, evil, past, present - even the books are mined for inspiration", which include multiple fan favorites and notorious foes from the series.

[3] Post-launch support for Heroes has increased the number of collectible characters drawing from Dragon Age: Inquisition, which was released in November 2014, as well as other recent media.

[5] The player's characters are sorted into different classes and could level up by accumulating experience points earned in combat, similar to a traditional role-playing video game.

[3] Lander did not rule out adding any original story content for the game at a future date, noting that the developers would need to work closely with BioWare on that aspect and that any content of that nature would need to "make sense", and claimed that EA Capital Games employ community managers who actively engage with the player community and canvass for their opinions on solutions to improve their gameplay experience.

[7] Dan Whitehead from Eurogamer explained that while the game's various mechanics suggests that Heroes is about depth and strategy, he observed that it is "only true up to a point", noting that it is difficult to stay engaged when players have no real input in determining battlefield tactics, and have to leave it to chance.

[4] Whitehead felt that "it would only take a few more turns of the micro-transaction screw for it to be intolerable", and that a "more astute understanding of what players want and need (often two different things) can make for a more satisfying, yet no less commercial, free-to-play experience".

[4] He opined that had the developers put "a little more faith in the player's ability to cope with deeper strategy", Heroes would have turned out to be "a genuinely good game".

[4] Scott Nichols from Digital Spy drew attention to the game's focus which was "squarely on collecting character figurines", and concluded that Heroes of Dragon Age will only really appeal to dedicated fans of the series.