Jem is Singapore's third-largest suburban mall housing 241 shop units with over 818,000 square feet of retail space across six levels.

It was reported that none of the units at Jem applied for a Fire Safety Certificate or Temporary Permit (TFP) from the Singapore Civil Defence Force (SCDF).

To appease the disappointed customers who were affected by the delayed opening, Jem gave out discount vouchers worth S$10 between 10 am and 11 am that day.

On 14 August 2013, three employees manning the Ready-to-Eat counter at the NTUC FairPrice Xtra store in Jem shopping centre suffered minor burns when a deep fryer caught fire at about 10.30 am.

[3] Three days later, a car caught fire at the basement 2 carpark area of Jem at about 2.20pm, causing the evacuation of all staff and patrons from the mall.

Throughout the closure, Jem had undergone inspections, rigorous testing and certification made by a team of more than 40 people including hydraulic engineers and safety specialists to investigate and resolve the issue.

[12] On 16 April 2015, Saladworks, which was located on the second floor, was flooded when a blocked waste pipe caused a backflow of water into the store.

The first small-store concept in Southeast Asia, this IKEA store will however not have a children's playground and built-in warehouse.