In 1998, Sam's Club inaugurated its southeast corner location within the mall's outlot area.

The interior received upgrades with new tile, paint, trim, and a distinctive Tennessee mountain theme.

Despite Profitts operating a store at the mall at that time, they chose not to maintain a dual anchor.

[9] By October 2019, the mall had dwindled to 12 stores, a dentist's office, an event center, and two restaurants.

[1] Despite plans to transform the mall into a mixed-use facility, including office space, retail, dining, and entertainment, the decline persisted.

In September 2020, Hillwood Enterprises sought rezoning for the 78-acre mall site to construct an e-commerce fulfillment center for Amazon, with an estimated redevelopment cost of $70 million.