Customers order food from a delivery app,[7] which in turn is prepared at the brick-and-mortar locations of contracted restaurants.

[8][9] Although it is unclear when Donaldson began working on MrBeast Burger, he said on his Twitter account that he had been planning on the release "for forever".

As part of a YouTube video, Donaldson advertised free food and gave away money, technology, and even a new car to patrons who lined up in the building's drive-through.

[15][16][17] Donaldson uploaded a video of this event to his YouTube channel on December 19, 2020, where he officially announced the chain's opening with pop-up and contracted 300 locations across the United States.

[18] Donaldson also announced that a portion of each order would be donated to charities helping to ensure food security worldwide.

Hedgecock claimed to have been overcharged by $3.16 on a Beast Style Burger Combo, despite Oregon law prohibiting the charge of sales tax on fast food.

[5] Following complaints from fans who did not live in areas served by delivery, Donaldson acknowledged the issue and stated that efforts were underway to double and triple the number of locations.

[31] On August 30, 2022, Donaldson announced that he would bring a MrBeast Burger shop to the American Dream Mall in East Rutherford, New Jersey, near New York City, to be the location of his first U.S.

[32] The restaurant then proceeded to open on September 4, 2022,[1] where thousands of patrons flooded the mall so much so that New Jersey state troopers were called in to control the crowd situation.

[40] Many customers shared their opinions on Twitter, with some praising the chain[41] while others complained of poor service and long waiting times.

He said he regrets signing "a bad deal" with Virtual Dining Concepts, LLC, but said the company "won't let me stop even though it's terrible for my brand".

The firm, represented by Greenberg Traurig, further claims that Donaldson used "bullying tactics" in order to escape from his existing contractual obligations without sensible reasoning.