The bus operator, CT4N Ltd, is a wholly owned subsidiary of the CT4N Charitable Trust, a registered charity that provides transport solutions to reduce social isolation and promote community cohesion across Nottingham and Nottinghamshire.

Nottingham Community Transport purchased a new minibus for the Group Travel service, with support from the Postcode Lottery.

CT4N has additional operating bases at the Queens Drive park and ride site in Nottingham, at the East Midlands Gateway, and at Mansfield Woodhouse.

[9] The firm was accused by the National Union of Rail, Maritime and Transport Workers (RMT) of a "lack of care” towards staff with its general secretary Mick Cash calling for a Health & Safety Executive investigation, amid claims by anonymous staff members to the BBC that until recently, there had been almost no protocols to protect them from COVID-19, including lack of social distancing signage, hand sanitiser running out and drivers still accepting cash payments.

CT4N said it had stopped cash handling, operated more buses at peak hours to avoid overcrowding and improved hand-washing facilities.