It is 21 miles 14 chains (34.1 km) down the line from London Charing Cross.

[2] The station is awkwardly located in a very deep chalk cutting, with a long staircase from the booking office leading to the up platform.

Passengers requiring step-free access are advised to use Greenhithe railway station.

The ticket office, on the 'up' side at road level, is located in a recent building.

The typical off-peak service in trains per hour is:[4] Additional services, including trains to and from London Cannon Street via Woolwich Arsenal and Lewisham call at the station during the peak hours.