Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions.
It had regional offices in North America, South Africa and Asia Pacific.
Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels.
[2] On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product.
[1][2][4] On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.