It is 5 miles 57 chains (9.2 km) down the line from London Victoria and is situated between West Dulwich and Penge East.

The station and all trains that call are operated by Southeastern, as part of the Bromley South Metro service.

All services at Sydenham Hill are operated by Southeastern using Class 465 and 466 EMUs.

The typical off-peak service in trains per hour is:[2] Additional services, including trains between Beckenham Junction and London Blackfriars call at the station during the peak hours.

On weekends, the service is reduced to two trains per hour in each direction.