It provided landline, mobile telephone and Internet services, including web hosting and broadband.

The dividend was paid out of profits generated by the co-operative and for year ending 31 August 2016 was 1.5% of each member's spend.

It operated an affinity marketing scheme, where like-minded partners received a revenue share in return for introducing its supporters to the Phone Co-op's services.

Participating organisations included New Internationalist, Positive News,[6] The Soil Association[7] and World Development Movement.

[9] At the Annual General Meeting of 3 February 2018, the board presented a plan[17] to boost sales to businesses by investing the co-operative's reserves and part of the members' share capital in updating systems and raising pay.